Understand your skin

FAQs

• What is Neutrogena Skin360^®?

  

  Skin360™ is a virtual skin analysis tool that helps you identify your skin goals and then suggests products and tips to help you achieve your skincare goals. After scanning your face, you'll receive scores across 6 skin attributes, laddering up to your overall skin score. After identifying your top skin concern, Skin360™ will provide suggestions for morning and evening products, as well as key ingredients to address your top concern. It can even suggest a tinted sunscreen matched to your skin tone.

• Who should use Skin360™?

  

  Short answer — everyone! Whether you're a skincare newbie or an experienced pro, there's something for everyone. You can use it to help identify areas of improvement for your skin, find specific ingredients and products that can help, learn more about your skin's health, and even use it to find substitutes for your favorite products that are out of stock. Our skin is always changing — whether it's seasonal changes, lifestyle changes, hormonal changes, or even stages of life. Neutrogena Skin360^® is the perfect tool to help you find the right products for all your skin needs.

• Is my facial scan stored?

  

  No, we do not store your facial images. Once your scan is processed, it is immediately deleted.

• How are my scores calculated?

  

  When you scan your face, Neutrogena Skin360^® evaluates more than 150 multidimensional facial biomarkers and analyzes more than 15 essential skin health and beauty metrics. It was trained on over 3 million data points for a more accurate analysis. Neutrogena Skin360^® is designed to be effective across all skin types and tones. You’ll receive scores across 6 skin attributes, including an in-depth breakdown for clear skin, that reliably helps identify your skin strengths as well as areas you may want to focus on improving.

• How long does the skin analysis take?

  

  The skin assessment starts with a quick skin scan. After your scan is complete and you view your results, a few questions may pop up, just to get a better grasp of your skin’s unique needs. The scan and questions can be done in less than 5 minutes. How long you spend looking at other educational content and products is entirely up to you. Ready to buy? You can do so directly from the list of suggested products or via links we sent in your Skin360™ results email.

• Can I save my results?

  

  Since you don't need an account to use Neutrogena Skin360^®, we can't save your results. But we'll send you an email with your top skin concern, scores, and your suggested products. Save this email so you can compare your scores over time or easily buy your favorite products again.

• Do I have to download an app to use the tool?

  

  You don't need to set up an account or download an app to experience the full benefits of the Skin360™ web-based tool. However, you'll need to use your mobile phone. Its superior camera quality is essential for the scan.

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